Privacy Policy

Introduction

At Descrybe ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Descrybe's product data platform and related services (collectively, the "Services").

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with the policies and practices described here, please do not use our Services.

Information We Collect

We collect several types of information from and about users of our Services, including:

Personal Information

When you register for an account, we collect information that could be used to identify you, such as your name, email address, phone number, company name, and billing information. We collect this information directly from you when you provide it to us.

User Data

To provide our Services, we collect and process product data, supplier feeds, product descriptions, and other content that you upload, input, or otherwise submit to our platform. This may include product attributes, taxonomy structures, templates, and other data necessary for the operation of our Services.

Usage Information

We automatically collect certain information about your device and how you interact with our Services, including IP address, device type, browser type, operating system, access times, pages viewed, features used, and other system activity. We use this information to improve our Services and user experience.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities on our website. You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to use all the features of our Services.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process transactions and send related information, including confirmations, invoices, and service notifications
• Develop new products, services, features, and functionality
• Personalize your experience and deliver content and features relevant to your interests
• Respond to your requests, comments, and questions
• Send you technical notices, updates, security alerts, and support and administrative messages
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect our rights, property, and safety and the rights, property, and safety of our users or others
• Comply with legal obligations and enforce our terms of service

AI and Machine Learning

Our Services use artificial intelligence and machine learning technologies to process product data, generate content, and provide other automated features. The data you provide to our Services may be used to train and improve our AI models. However, we implement appropriate safeguards to protect your data and maintain its confidentiality.

We do not use personally identifiable information to train our general AI models without your explicit consent. Product data used for AI training is anonymized and aggregated wherever possible.

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to enforce our terms of service, protect our rights, privacy, safety, or property, and/or that of our affiliates, users, or others.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Data Security

We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk.

Your Rights and Choices

We strive to provide you with choices regarding the personal information you provide to us. Depending on your location, you may have certain rights regarding your personal information, including:

• Access and update your personal information
• Request deletion of your personal information
• Object to or restrict the processing of your personal information
• Data portability
• Withdraw consent (where applicable)

To exercise your rights, please contact us using the contact information provided at the end of this Privacy Policy. Please note that some of these rights may be limited or not applicable depending on your location and the specific circumstances.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep your information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

We may retain certain information after you close your account, including for the purposes of complying with our legal obligations, resolving disputes, and enforcing our agreements.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

If we transfer your personal information to countries outside the European Economic Area or other regions with comprehensive data protection laws, we will ensure that appropriate safeguards are in place to protect your personal information and that the transfer complies with applicable data protection laws.

Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on our website.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this Privacy Policy to check for any changes.

Contact Us

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at:

Email: privacy@descrybe.io

Postal Address:
Descrybe
Dunajska cesta 106
Ljubljana
Slovenia, SI-1000